Returns & Exchanges
At UBR, we want you to be completely satisfied with your premium fashion purchase. If you are not entirely happy with your order, we offer a seamless 30-day return policy for all unworn items in their original packaging.
Initiate Your Return
Visit our online portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in the original shipping box and include all original tags, accessories, and the provided packing slip.
Label and Ship
Affix the prepaid shipping label provided in your portal to the outside of the package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing