Frequently Asked Questions
Everything you need to know about your UBR shopping experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 3-5 business days depending on your location.
How can I return an item that doesn't fit?
UBR accepts returns within 30 days of delivery. Items must be in original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Do you provide a size guide for your collections?
Yes, each product page features a detailed size chart. We recommend measuring yourself and comparing it to our guide to ensure the perfect fit for our modern silhouettes.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Are your materials sustainably sourced?
At UBR, we are committed to ethical fashion. We prioritize high-quality, durable fabrics and work exclusively with manufacturers who adhere to fair labor practices and environmental standards.